Returns & Exchanges

At DJI, we strive to ensure your creative journey is seamless, offering a 14-day return window for products in new, unopened condition. If your equipment encounters a manufacturing defect, our comprehensive warranty and exchange policy provides the support you need to get back in the air.

Return Process

• 1.
  Initiate Your Request

  Log in to your DJI account and visit the Support section to submit an Online Repair & Return Request form with your order details.

• 2.
  Prepare for Shipping

  Securely pack your DJI product in its original packaging, ensuring all accessories, manuals, and batteries are included to avoid processing delays.

• 3.
  Ship to Service Center

  Print the provided shipping label and drop off your package at an authorized carrier location for delivery to our specialized inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund or exchange will be processed within 7 to 10 business days to your original payment method.